Refund policy

Return & Refund Policy

 

At Sean’s Stuff, we want you to be satisfied with your purchase. If there is an issue with your order, please contact us so we can review it and determine the appropriate solution.

1. Damaged or Defective Items

If your item arrives damaged, defective, or significantly different from what was ordered, please contact us as soon as possible.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the product

  • Photos of the packaging, where applicable

We will review the information and determine the appropriate resolution.

2. Incorrect Items

If you receive an item that is different from what you ordered, please contact us as soon as possible with your order details and photos of the item received.

We will review the issue and assist with an appropriate resolution.

3. Change-of-Mind Returns

Returns for reasons such as changing your mind, ordering the wrong item, or no longer wanting the product may be subject to approval and applicable return conditions.

Please contact us before sending anything back. Do not return an item without receiving return instructions from us.

4. Items That Cannot Be Returned

Certain products may not be eligible for return due to their nature, condition, or other applicable restrictions.

Any applicable exclusions will be communicated where relevant.

5. Return Shipping

Where a return is approved, we will provide instructions regarding how the item should be returned and who is responsible for the applicable return shipping costs.

6. Refunds

Once an approved return or refund request has been reviewed, we will notify you of the outcome.

If a refund is approved, it will generally be issued through the original payment method where possible.

The time required for the refund to appear in your account may depend on your payment provider or financial institution.

7. Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We cannot guarantee that an order can be cancelled once it has been processed or shipped.

8. Contact Us

If you have questions about a return, refund, or order issue, please contact us through the contact information provided on our website.

Sean’s Stuff